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What is the SCOR Model? (Supply Chain Operations Reference)

In collaboration with 69 members consisting of manufacturers, logistics / distribution service providers and software solutions suppliers Supply Chain Council introduced Supply Chain Operations Reference-model (SCOR). Numbers of companies have pooled their real-world supply chain experiences to build a flexible framework and a common language that can help companies improve their supply chain internally and externally

The model defines common supply chain management process, matches them against “best practices. It provides companies with powerful tool in improving supply chain operations. It allows manufacturers, suppliers, distributors and retailers with a framework to evaluate the effectiveness of their supply chain operations and to target and measure specific process operations

The SCOR model was designed to enable companies to communicate, compare and learn from competitors and companies both within and outside of their industry. It not only measures supply chain performance but also effectiveness of supply chain reengineering. Further it has the ability to test and plan future process improvements.

The Supply Chain Operations Reference-model (SCOR) is a process reference model. At the core of this model is a “pyramid of four levels” that represents the path a company takes on the road to supply-chain improvement:

Level 1

Provides definition of the Plan, Source, Make, and Deliver process types. This is the point where a company establishes its supply-chain competitive objectives

The basic structure of the reference-model focuses on the four key supply-chain processes: Plan, Source, Make, Deliver


Under this process the company should assess supply resources, aggregate and prioritise demand requirements, plan inventory, distribution requirements, production, material and rough-cut capacity of all products and all channels. Make/buy decisions are evaluated under this heading. Decision related to long term capacity and resource planning, product phase in / phase out are undertaken in this phase.


Under this process sourcing infrastructure is managed. Various activities like vendor certification and feedback, sourcing quality monitoring, vendor contracts are conducted. Also activities involved with receiving of material like: obtain, receive, inspect, hold and issue material are under taken here.


This process is concerned with production, execution and managing “make” infrastructure. Specifically under production execution activities like manufacturing, testing, packaging, holding and releasing of product are undertaken here. Under managing “ make” infrastructure, engineering changes, facilities and equipment management, production status, production quality, shop scheduling/sequencing and short-term capacity are planned and managed.

This process consists of order management, warehouse management and transportation management. Under order management activities like maintaining and entering orders, generating quotations, configuring product are undertaken. Further create and maintain customer database, maintain product and price database, managing receivables and credit management also fall under this domain.

Warehouse management:

Activities like pick up, package, creating customer specific packaging/labeling and shipment of products fall under the gamut of warehouse management.

Transportation and delivery infrastructure management:

Under transportation management, activities like traffic management, freight management are undertaken.

Delivery infrastructure encompasses of channel management rules, order management rules and managing delivery inventories and managing delivery quality.

Level 2

Level 2 defines 26 core process categories that are possible components of a supply chain. Organisations can configure their ideal or actual operations using this process.

Level 3

Level 3 provides the information required for successfully planning and setting goals for supply-chain improvements. This includes defining process element, setting target benchmarks, defining best practices, and system software capabilities to enable best practices .

Level 4

Level 4 focuses on implementation, i.e. putting specific supply-chain improvements into action. These are not defined within industry standard model as implementation can be unique to each company.  

Please refer to http://supply-chain.org/ for more information on this model. For overview of SCOR go to the section called "Resources" on the left hand menu to click on link called "SCOR overview".

Process Reference Model

Process reference model integrate the concepts of business process reengineering, benchmarking, and process measurement into a cross-functional framework.

A Process Reference Model helps organisations capture the "as-is" state of a process with the objective to achieve the desired "to-be" future state. Further it allows organisation to quantify the operational performance, establish internal targets based on "best-in-class" results in similar companies.

It describes standard management processes, exploring relationship among different processes.

It defines standard metrics to measure process performance and management practices that produce the best-in-class performance. Finally it characterise the management practices and software solutions that result in "best-in-class" performance.

Process reference helps complex management process be captured in standard process reference model. This in turn helps organisation communicate unambiguously and measure, manage, tune and re-tune specific process.


  1. supply-chain.org
  2. Introduction to Supply Chain Management by Robert Handfield and Ernest L. Nichols, Jr.Prentice Hall ISBN 0-13-621616-1

For more information about the SCOR Model please contact us on 61 2 9683 6200 or email admin@performancedrivers.com.au.