"I want to let you know how pleased I am with the results of the project. Last April I asked you to develop a plan to assist our internal project team manage the conversion of data to a newly developed system ...."
General Manager, Banking

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"Grey Haired Gurus"™ Achievements

The following are examples of the many assignments our "Grey Haired Gurus"™ have completed for our clients:


Food Manufacturer

This Australian food manufacturer was planning a project to build a new production facility to replace two existing plants scheduled for closure. Eager to build in best practice processes, the organisation engaged Performance Drivers to complete process maps prior to designing and building the facility. This involved reviewing, improving and mapping processes at two other manufacturing sites and building these improvements into the new design and operating procedures.

Food Manufacturing and Wholesaling

This recently acquired business wanted to understand what changes were required to its products, services and operations to meet the changing demands from its customers.

Performance Drivers were engaged to design, organise and facilitate a conference attended by a range of key stakeholders to:

  • gain a clearer understanding of what they did well and what they didn’t
  • develop recommendations to assist them to move forward
  • secure employee engagement, buy-in and ownership for changes
  • set new standards for the organisation
  • establish the foundation stones for real change.

The conference identified a number of major change initiatives including a new operating paradigm for the business.

Building Products Manufacturer

This manufacturer and distributor had an objective to significantly increase production however it had severe limitation of space at their existing facility. An important first step involved achieving efficient production and storage of inventory utilising existing resources.

Performance Drivers successfully deployed an experienced consultant with a strong background in the application of Lean Operational Techniques to undertake a technical review of inventory levels. Improvement initiatives were implemented as the review progressed resulting in an immediate increase in production tonnages. Despite continued growth, utilisation of the existing facilities was extended by 4 years. Our consultant was retained post review to support the implementation of recommendations.

National Manufacturing Operation

This organisation manufactures products in the chemical and industrial solvents industry. As a result of a major new supplier being appointed, the client required us to: manage the supplier relationships, introduce KPIs to maintain quality and delivery performance, manage the transition into the new contracted relationship and introduce disciplines and improved forecasting accuracy.

Performance Drivers assigned a consultant with proven expertise in logistics and supply chain, as well as generalist management skills. Significant improvements in service delivery and cost reductions were achieved.

Global Steel Manufacturer

Under increasing pressures to reduce costs and improve delivery performance, this organisation moved to improve its work management processes and practices. Maintenance of production assets and coordination of resources were central to these objectives.

Performance Drivers reviewed maintenance processes and liaised with key staff to develop a workable solution that had the predominant support of a number of key stakeholders. The outcome included the development of a maintenance operating model, identification of required cultural adjustments, identification of major change projects and development of an implementation plan for each project.

Food & Beverage Sales & Distribution

This multinational organisation was preparing for the global launch of a new product which required a production process not previously undertaken within the group. In a move to demonstrate an effective local production capability, the company needed to develop a comprehensive business case and had not yet acquired the required manufacturing expertise, pending global approval.

Performance Drivers assigned a consultant with an extensive background in product development and manufacturing to serve as a coach and mentor to internal staff, to lead the development of a plan to launch the new product, and to oversee the subsequent project implementation. The consultant provided access to manufacturing expertise which had a significant impact on critical elements of the product’s local and global production.

Manufacturing and Distribution Operation

This global organisation manufactures in Australia and New Zealand and needed to address a number of issues: possible consolidation of various facilities of manufacturing, warehousing and distribution, better understanding of the costs of each operation, lack of clear and consistent performance reporting (misaligned KPI’s), and an increase in distribution costs due to inadequate planning, and a need to improve systems performance.

Performance Drivers assigned a consultant with particular skills in Lean Manufacturing and Warehousing methodologies. A review of operations and processes was undertaken and assistance provided to consolidate 3 warehouses and distribution facilities.

Steel Production and Warehousing Facility

This company was planning the implementation of a new enterprise-wide business application which included an MRP module. Fuelled by stories of spectacular failures of other companies’ attempts to deploy MRP, the organisation wanted to ensure that it was appropriately prepared for the effective and efficient implementation, deployment and utilisation of the module and thus reduce exposure to project risk.

Performance Drivers undertook a high-level operational review of the preparedness of the enterprise for the planned MRP implementation. Our consultant conducted the review in accordance with an internationally recognised methodology, accessing many years of practical experience in MRP, LEAN Manufacturing techniques and Business Improvement. The review highlighted significant shortfalls in their preparedness and uncovered many associated operational problems which, if not corrected, would have undermined the utilisation and value of the MRP capability. Corrective action was recommended and implementation supported.


National Distribution Centre

This chemical manufacturer needed to address a number of projects including: Lack of operating procedures and planning, production schedules being regularly altered to meet deadlines, poor sales forecasts, disorganised delivery schedules, inadequate supervision and responsibility, and a general need for systems.

Performance Drivers reviewed current levels of productivity, production processes and lead times, quality and service standards to identify weaknesses in management processes and systems. Root causes of operating problems and improvement opportunities were highlighted.

Professional Marketing and Distribution Company

Performance drivers undertook a review of local and international transport for the New Zealand arm of this global organisation. The review covered air and local road transport and identified substantial opportunities to improve service levels and reduce transport costs.



Direct Marketing & Customer Communications Company

Undertook a strategic procurement assignment to improve the effectiveness of procurement activities and reduce operating costs. Performance Drivers managed and coordinated the project and assigned specialists to each major procurement category including office supplies, transport, warehousing, travel and accommodation. The project included negotiating with suppliers and resulted in substantial productivity improvements and bottom line impacts.

National Rail Solutions Provider

An upcoming major contract initiated a refocus of the business around its major customers. Performance Drivers worked with the Executive to develop a new strategic plan and an accompanying organisation structure, complete with detailed position descriptions. We also facilitated the identification and development of major projects which would deliver the plan, and a Balanced Scorecard to focus effort and monitor performance. The project had a significant positive impact on core operations.


NSW Government Department

The purpose of this project was to provide a detailed User Requirement Document as part of the overall IT Systems Review.  A number of inefficiencies had been identified within the existing data entry systems particularly across their 3 main computer systems.

Performance Drivers assigned two consultants both experienced Project Managers to carry out the above objectives.  They developed a complete understanding of the client’s priorities surrounding the current and future system user needs to accompany the recommended workflow documentation.  The review and business strategy format made complete the client’s overall computer systems layout and our consultants gave recommendations as to how this would change to align with future requirements of the client’s business needs.  The project was completed within the scope and timeframe.

Government Health Department

This organisation undertook an initiative to increase the commercial skills of key members of their management team and better equip them in their day to day business decisions.

Performance Drivers assigned a consultant to coach and mentor the team to improve productivity, teach them to think strategically, gain an understanding of the business processes as well as improve business planning initiatives, and increase their awareness of commercial business practises through group training, individual consultations and mentoring. Managers, departments and teams gained more from their roles and responsibilities and allowed expansion beyond their comfort zones and ingrained or outdated modes of thinking. The project was expanded to also include team leaders / assistants.


Financial Services Multinational

This organisation’s management reporting systems were not supported by fully documented processes and produced reports of questionable value.

Performance Drivers assigned a consultant to document current processes in the organisation’s management operating system, and produce a more appropriate series of management reports.

International Reinsurance Company

This organisation required two consultants; one to review a selection of claim files and the other to ensure that all group companies in Australia and New Zealand maintain accurate records to support the disclosure in various taxation reports and to prepare all Australian GST and FBT returns and selected income tax returns.

Performance Drivers assigned two consultants one with skills in insurance with particular emphases on claims management, significant industry issues, compulsory insurance product pricing, preventative law / compliance, planning and human resource management.  The other was an experienced tax consultant to focus on Corporate Tax, Goods and Services Tax, Fringe Benefits Tax and other statutory disclosures as well as monitoring changes and developments in Australia and New Zealand tax legislation and administration that were relevant to the Group and to provide ongoing support and advice to the Accounts Department.

Professional Services Firm

This firm of chartered accountants was concerned that their back office function was operating inefficiently and negatively impacting client service outcomes. Also performance measurement and reporting of the function was proving difficult due to the absence of a formal measurement framework.

Performance Drivers was engaged to determine the nature and quantity of work assigned to the function and to establish appropriate measures of efficiency, effectiveness and service levels for each major category of work. We also developed ongoing data capture and reporting against the KPIs and developed ways to improve performance. All recommendations were successfully implemented.

NSW Statutory Corporation

A regulatory body within the insurance sector, this organisation was involved in undertaking a significant project to build and align its information systems and database with an external entity.

Our consultant supported implementation by establishing and managing a project office, representing the corporation’s interest in external discussions and ensuring the project was delivered on budget and on schedule.


International Commercial Infrastructure Operator

This large and internationally respected commercial infrastructure owner and operator was considering an urgent SAP upgrade and needed to decide how best to manage the upgrade and what ERP systems should be used.

Performance Drivers managed the business review in each of the divisions and prepared a comprehensive business plan.

Commercial Infrastructure Operator

This organisation wanted to obtain the most efficient asset inspection practices for the long term maintenance of its assets and wanted to ensure that activity was driven by current and future organisational requirements, rather than embedded historical practices.

Performance Drivers critically assessed maintenance inspection policies and practices and identified significant reductions in asset life cycle maintenance costs and workloads, whilst improving the efficiency of maintenance practices.

Energy Infrastructure Management Company

Undertook a commercial and operational review of available options for the future location of the organisation's main control room and SCADA master station. Key considerations included; all costs associated with each option, operational and management efficiency for safety and security, direct management and emergency management and control, as well as disaster recovery and communication.

For more information about Performance Drivers' services please contact us on 61 2 9683 6200 or email to admin@performancedrivers.com.au